Resource Centre Training Services

Other

Problem Solving and Decision Making

Aims: This course will enable delegates to use a systematic approach to their problem solving and decision making. Individuals will increase their ability to analyse a situation, process the available information to make an informed decision for implementation.

Suitable for: All staff and residents.

Learning methods: Classroom, group discussions and practical sessions

Duration: One day

Cost: If you have more than eight members of staff to train, we can deliver this training course in-house at a venue to suit you. In house training can significantly reduce your costs, reducing travel time and accommodation expenses. Staff can also be trained to the same level and the programme can be adapted to better suit your issues and priorities.

In house:
If you are hosting this training programme, you will need to provide:
A suitable training room
Refreshments including lunch
Trainer travel expenses (and accommodation if applicable)

Training Needs Analysis

In today’s economic climate it is so important that people are presented with the best skills and tools to enable them to carry out their job more effectively.  We all have to provide a service that is value for money and meet Government targets. By motivating and upskilling staff, you are showing your appreciation of time and money invested in them and offering smarter ways of working, which results in cost efficiency savings and time for additional responsibilities.

The South West Neighbourhood Resource Centre is able to assist you in identifying current skill levels in your organisation and highlight any development needs to enable you to improve efficiency and cost savings.

We can help you put together an action plan for motivating and upskilling your staff to meet your priorities.

Career Development

Coaching and training can be provided to individuals to help them identify and make the most of their skills.  This can be to enable them to develop in their current role, or as part of their career progression.

Team Development

We are also able to design team-building events to help team members get a better understanding of each other and of the benefits of working together.

These events are designed to meet the specific needs of your team and will be highly participative in nature.  The focus will be on working together in a fun environment and the events will be designed to ensure everyone has the opportunity to take part.

We can use tools such as Belbin’s Team Roles, or for a more in-depth study, Myers Briggs Type Indicator to add an additional dimension to these events.

Assessment/Development Centre Design

The South West Neighbourhood Resource Centre staff are experienced in designing assessment centres to help you get the most our of your recruitment process.  Assessment Centre exercises include:

• Group exercises
• Role plays
• Presentations
• Scenario based
• In tray exercises

We can also provide qualified practitioners advice on making effective use of ability tests and personality questionnaires in your recruitment process.

Psychometric Tools

Our staff are qualified to use a range of psychometric questionnaires and tests. We are able to provide a suite of ability tests for all levels of staff up to and including Director level. We are also able to provide the following personality instruments:

• SHL Occupational Personality Questionnaire (OPQ)
• Myers Briggs Type Indicator
• 360 Degree Feedback
• FIRO-B Questionnaire

We can advise you on the best tools to use to meet your recruitment and staff development needs.