Resource Centre Training Services

Accredited Training

Restorative Approaches - NCFE Accredited

Aims: This programme has been designed to enable participants understand where restorative approaches could be used in situations of conflict and to gain confidence in facilitation of such events. An example of where a restorative approach may prove invaluable is in neighbourhood disputes - where neighbours can cause untold distress to those around them just because a 'minor disagreement' has escaladed into major trauma as neighbours are not talking or listening to each other.  Intervention by an NCFE Accredited Restorative Practitioner can work with neighbours, and those affected, to help them find a suitable solution to resolve the situation.

Suitable for: Anyone who may encounter such situations in the workplace, such as those working/volunteering in the community, housing, care, transport, health or education sectors, prisons.

Learning methods: Classroom, group discussions, practical and scenario-based sessions.

Duration: Two days

Cost: If you have more than 12 members of staff to train, we can deliver this training course in-house at a venue to suit you. In house training can significantly reduce your costs, reducing travel time and accommodation expenses.

In house Accredited programme:
If you are hosting this training programme, you will need to provide:
A suitable training room for course duration
A suitable IT facility for on-line tests
Refreshments including lunches
Trainer travel expenses (and accommodation if applicable)

Conflict Management

City and Guilds Level 2 Certificate in Conflict Management – Qualification 1884

Aims: To arm delegates with the knowledge and skills they need when dealing with a situation where customers or members of the public become aggressive or even violent.  This training programme which is accredited by City & Guilds will help you recognise when a situation is becoming confrontational and take steps to diffuse and calm the situation.

Suitable for: Anyone who may encounter such situations in the workplace, such as those working in the security, care, transport, health or education sectors.

Learning Methods: Classroom, group discussions, practical sessions. Final test to gain qualification.

Duration: Two days

Non-accredited Conflict Management training can also be provided over one or two days. There will be no final test for this training as it does not lead to a qualification.

Cost: If you have more than 12 members of staff to train, we can deliver this training course in-house at a venue to suit you. In house training can significantly reduce your costs, reducing travel time and accommodation expenses.

In house Accredited programme:
If you are hosting this training programme, you will need to provide:
A suitable training room for course duration
A suitable IT facility for on-line tests
Refreshments including lunch
Trainer travel expenses (and accommodation if applicable)

Community Safety Accredited Persons Training

This is a 10 day programme covering the warden core training modules, with an additional 5 day Accredited Person Training Programme. If your scheme or organisation is accredited by CSAS, then you will become an accredited person on successful completion of this training.

The CSAS training comprise the following modules:

The Role of the Community Warden

Reporting and Recording

Legislation

Manage Initial Crime or Incident Scene

...and finally

Cost: If you have more than 12 members of staff to train, we can deliver this training course in-house at a venue to suit you. In house training can significantly reduce your costs, reducing travel time and accommodation expenses.

In house Accredited programme:
If you are hosting this training programme, you will need to provide:
A suitable training room for course duration
A suitable IT facility for on-line tests
Refreshments including lunch
Trainer travel expenses (and accommodation if applicable)