Customer Feedback

Swindon Borough Council

These were not only essential for their job role, but important skills in the confidence to do the job. The Resource Centre has always been available for us to ask, if we feel we need advice or direction we know we can go to them.

The training we have received has been detailed and of high quality. As well as the range of options being wide spread and worthy. I certainly believe that the Swindon Neighbourhood Wardens would not be where they are now without the total support from the Resource Centre.

Nick Brock
Lead Neighbourhood Warden
Penhill and Upper Stratton
Swindon Borough Council

South Ward Neighbourhood Management

Our Warden scheme has been in operation for nearly 2 years and the Resource Centre have been an integral part to their success, offering training and good practice guidance, as well as organising the Network Meetings which our wardens find invaluable.  We have been lucky enough to hold a couple of the Network Meetings here in sunny Weston super Mare so that the wardens can show off the good work they are doing, and meet other Wardens who have similar experiences.  Lynn and her team are extremely helpful and always willing to support us in whatever activities we are doing and they have helped our scheme to be the success that it is.  We hope to continue working with them into the future."

Victoria Rooke
Project Development Worker
South Ward Neighbourhood Management Partnership
North Somerset Council

Stroud District Council

The South West Neighbourhood Resource Centre consistently have provided excellent training and support services to our compliment of neighbourhood wardens. I have been particularly impressed with the diversity of training packages available which have been delivered by skilled and professional officers. We also appreciate the dedication and level of service which has been afforded to us.  Keep up the good work.

Paul Helbrow
Community Safety Manager
Stroud District Council

I have been particularly impressed with the ease of access and communication your team provide.  Most recently you have delivered a City and Guilds training course for the CSAS accreditation on site here.This was delivered very professionally and on a timely basis.  The team really appreciate the dedication and level of service which has beenprovided to us.

Sue Edwards
Environmental Enforcement Officer
Teignbridge District Council
South Devon

Torbay Council

They offer unique and practical training that fits the bill and can be used immediately by staff. Value for money, extremely informative and fun, what more could you ask from a training course!

Tara Fowler
Principle Community Protection
Principle Officer
Torbay Council

Swindon Primary Care Trust

Conflict Management

A PCT contracted the South West Neighbourhood Resource Centre to deliver pilot Conflict Management sessions to staff employed in walk in centres around the town. Due to the nature of some clients using this centre, staff felt vulnerable in their attempts to deliver a quality service to community members who often used these facilities, including drug users and alcohol dependent clients.

We are hoping to roll out this training to other PCTs in our region.

Some of the feedback received from PCT staff:

• “ Excellent course – brilliant tutors”
• “Sessions like these should be run on an annual basis”
• “Learned to give myself more time to respond to difficult situations. Very good course.”

Plymouth City Council

Core Warden Training

The South West Neighbourhood Resource Centre has provided Core Warden training for all our Neighbourhood Wardens. This has proved to be a really effective part of their induction and a great basis on which to start Warden work in Plymouth. They have all really enjoyed it and got a lot out of it. We have found the staff at the Centre very helpful, efficient and flexible to work with.

Karen Renshaw
Neighbourhood Manager - North Prospect
Strategic Housing
Development and Regeneration
Plymouth City Council

Wiltshire Police

Restorative Approaches

A well run, informative and enjoyable course in how to engage with social problems within communities, dealing with different mindsets and social skills. Highly recommended and of use to a wide variety of partnership agencies

Police Sergeant
Alex Reid
Corsham Police Station
Wiltshire Police

Swindon Community Safety Partnership Team

Restorative Approaches

Restorative Approaches was excellent. I Learnt new techniques but it also made me rethink and reuse skills that I already have but that have maybe got a bit rusty. I have found that since the course I am thinking more about the way I respond and the language I use. This has proved to be really useful in my role working in the community.

Thinking about situations such as ASB etc. I feel that sometimes we are to quick to go down the more formal route of logs, ABC's etc. I wonder if some of the issues we deal with might be resolved at a much earlier stage using restorative approaches. For example when a tenant raises concerns with their Housing Officer - would this not be an ideal opportunity to use restorative approaches and maybe nip things in the bud before they escalate to families being moved, evicted etc.

Jane Dudley
NeST Development Worker
Swindon Community Safety Partnership Team